HEARING CARE, HEARING AIDS & EAR WAX CLINIC EAST KILBRIDE
HEARING CARE, HEARING AIDS & EAR WAX CLINIC EAST KILBRIDE
At Ross Hearing Consultants (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://rosshearingconsultants.co.uk/, interact with our services, or visit our clinic. By using our services, you agree to the terms of this Privacy Policy.
We may collect the following types of information:
Contact Information: Name, email address, phone number, and postal address when you book an appointment, contact us, or subscribe to our services.
Health Information: Information related to your hearing health, such as hearing test results, medical history, or details about hearing aids, collected during consultations or treatments.
Payment Information: Billing details, such as credit/debit card information or other payment methods, when you purchase services or products.
Account Information: Login credentials or preferences if you create an account with us.
Website Usage Data: Information about how you interact with our website, including IP address, browser type, device information, pages visited, and time spent on the site.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyse website performance, and personalise content. You can manage cookie preferences through your browser settings.
We may receive information from third parties, such as healthcare providers or partners, when you authorise them to share your information with us for treatment or referral purposes.
We use your information to:
Provide and improve our hearing care services, including hearing tests, ear wax removal, and hearing aid fittings.
Process payments and manage bookings or subscriptions (e.g., Basic, Pro, or Premium Plans).
Communicate with you about appointments, services, promotions, or updates.
Personalise your experience and tailor our services to your needs.
Analyse website usage to enhance functionality and user experience.
Comply with legal obligations and protect our rights.
We do not sell your personal information. We may share your information in the following cases:
With Service Providers: We may share your information with trusted third-party service providers (e.g., payment processors, IT support, or marketing platforms) who assist us in delivering our services. These providers are contractually obligated to protect your information.
With Healthcare Partners: We may share health-related information with other healthcare providers or specialists for treatment, referral, or coordination of care, with your consent.
For Legal Purposes: We may disclose your information to comply with legal obligations, respond to government requests, or protect our rights, safety, or property.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a successor entity.
We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security of your data.
You have the following rights regarding your personal information:
Access: Request access to the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to legal obligations.
Objection: Object to certain uses of your information, such as for marketing purposes.
Data Portability: Request a copy of your personal information in a structured, commonly used format.
Withdraw Consent: Withdraw consent for processing where applicable.
To exercise these rights, please contact us at 01355201123 or info@rosshearingconsultants.co.uk. We will respond to your request in accordance with applicable data protection laws, such as the UK General Data Protection Regulation (UK GDPR).
Our website uses cookies to improve functionality and user experience. You can control cookie settings through your browser or opt out of non-essential cookies. Disabling cookies may affect your experience on our website.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing personal information.
As we operate in the UK, your information may be processed in countries outside the UK, where data protection laws may differ. We ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your information during such transfers.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. For example, health-related information may be retained for the duration of your treatment and as required by healthcare regulations.
Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the “Last Updated” date. We encourage you to review this policy periodically.
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Ross Hearing Consultants
1 Glebe St, The Village, East Kilbride, G74 4LY
Email: info@rosshearingconsultants.co.uk
Phone: 01355201123
Website: https://rosshearingconsultants.co.uk/
We are committed to addressing your concerns promptly and in accordance with applicable laws.
Your hearing health is important, and finding the right support can make all the difference. When you visit our clinic, you’ll experience compassionate, patient-focused care designed to improve your hearing and quality of life.
Book an appointment today and let Ross Hearing Consultants guide you on your journey to better hearing.
